• Deliveries are Monday–Friday (excl. bank holidays), usually between 8am–6pm.
• Kerbside delivery as standard via tail-lift and pallet truck on flat, solid ground.
• Our courier will contact you to book a convenient day.

Please avoid scheduling tradespeople until goods have arrived.

• Standard estimates: 5–7 working days (Zones 1–2), 4–8 working days (Zones 3–4).
• Same-day despatch cut-off: 12:00 noon (subject to stock and processing).
• Delivery dates are estimates (third-party couriers). Compensation isn’t payable for late deliveries.

• Parcel courier: smaller items (e.g. cleaners, sealers, tubs, samples).
• Pallet haulage: paving, bulk or heavy goods; kerbside offload.
• Some orders may arrive in multiple consignments (different couriers).

• On delivery, inspect and photograph any damage and note it with the driver if possible.
• Email photos + quantities and your order number to Customer Support.
• Replacements typically take up to 8 working days. We recommend allowing ~10% extra for cuts/breakages on projects.

• We can accept full, unopened pallets for return.
• Return haulage from £100 per pallet (varies by postcode/weight).
• Collections usually take 5–7 working days subject to haulier availability.

• If no one is available to sign or access is unsuitable, re-delivery/haulage charges may apply.
• Keep your phone on — the courier may call on the day.

Charges and lead times vary by zone. See the Shipping price list below for a full breakdown, including postcode areas and districts.

• Sample packs are sent via parcel courier.
• The sample delivery charge can be refunded against your paving order (see product page terms).